Privacy Policy

How we protect and handle your personal information

Information We Collect

When you use lorinetvax's financial record management services, we collect several types of information to provide you with the best possible experience. This includes personal details you provide directly and information gathered automatically through your interactions with our platform.

We only collect information that's necessary for providing our financial record services and ensuring compliance with Australian Privacy Principles under the Privacy Act 1988.
  • Personal identification information including name, email address, and contact details
  • Financial record data that you upload or enter into our system
  • Usage information about how you interact with our platform
  • Technical data such as IP address, browser type, and device information
  • Communication records when you contact our support team

We never collect sensitive information like credit card details or bank account numbers unless explicitly required for specific services you've requested. All data collection is transparent and purposeful.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with lorinetvax. We've designed our data usage practices around providing value while maintaining strict privacy standards.

  • Processing and organizing your financial records according to your specifications
  • Providing customer support and responding to your inquiries promptly
  • Improving our services based on usage patterns and feedback
  • Sending important updates about your account or changes to our services
  • Ensuring platform security and preventing unauthorized access
  • Meeting legal obligations under Australian financial regulations

We don't use your information for marketing purposes without explicit consent. Our focus remains on delivering the financial record management services you've signed up for.

Information Sharing and Third Parties

lorinetvax maintains strict control over your personal information. We don't sell, rent, or trade your data to third parties for marketing purposes. However, there are specific circumstances where limited information sharing may occur.

Any information sharing is done with your explicit consent or when required by Australian law. We maintain written agreements with all service providers to ensure your data receives the same level of protection.
  • Cloud storage providers who host our secure servers within Australia
  • Payment processors for handling subscription transactions securely
  • Technical support providers who help maintain our platform security
  • Legal authorities when required by court orders or regulatory compliance
  • Accountants or financial professionals you specifically authorize to access your records

All third-party relationships include strict data protection clauses. These partners can only use your information for the specific services they provide to lorinetvax and must delete it when no longer needed.

Your Rights and Control

Under Australian privacy law, you have significant rights regarding your personal information. We've made it straightforward to exercise these rights through your account dashboard or by contacting our privacy team directly.

Access Your Data

Request a complete copy of all personal information we hold about you, delivered within 30 days.

Correct Information

Update or correct any inaccurate personal details through your account settings or by contacting support.

Delete Your Account

Request complete deletion of your account and all associated data, processed within 60 days.

Data Portability

Export your financial records in standard formats to transfer to another service provider.

To exercise any of these rights, simply email us at support@lorinetvax.com with your request. We'll verify your identity and process most requests within two weeks. Some requests may take longer if they involve complex data retrieval or legal considerations.

Data Security and Protection

Security forms the foundation of everything we do at lorinetvax. Your financial records require the highest level of protection, and we've implemented multiple layers of security to safeguard your information.

  • 256-bit SSL encryption for all data transmission between your device and our servers
  • Advanced encryption for data storage using industry-standard AES-256 protocols
  • Multi-factor authentication required for all account access
  • Regular security audits conducted by independent cybersecurity firms
  • Restricted employee access with detailed logging of all data interactions
  • Automated backup systems with encrypted off-site storage in Australia
Our security measures exceed industry standards and comply with Australian Government Information Security Manual (ISM) guidelines. We undergo annual penetration testing and maintain ISO 27001 certification.

In the unlikely event of a security incident, we'll notify affected users within 72 hours and provide detailed information about what happened and steps we're taking to prevent future occurrences.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

  • Active account data remains accessible while your subscription is current
  • Financial records are retained for seven years after account closure per Australian tax law requirements
  • Communication logs are kept for three years for support quality purposes
  • Technical logs and usage data are automatically deleted after two years
  • Marketing communications consent records are maintained until withdrawal

When you close your account, we begin our deletion process immediately for non-essential data. Financial records follow Australian Taxation Office requirements for business record retention. You can request expedited deletion for specific data types not subject to legal retention requirements.

International Data Transfers

lorinetvax prioritizes keeping your data within Australia. However, some of our technology partners operate globally, which may involve limited international data transfers under strict protection agreements.

Any international transfers comply with Australian Privacy Principles and include adequate safeguards such as Standard Contractual Clauses approved by the Office of the Australian Information Commissioner.
  • Primary data storage remains on servers located within Australia
  • Backup systems operate within Australia and New Zealand only
  • Customer support tools may involve limited transfers to our US-based providers
  • Payment processing involves encrypted data transfer to certified international processors
  • All international partners maintain equivalent privacy protection standards

We review all international transfer arrangements annually and maintain detailed records of data flows. If you prefer to restrict international transfers, contact us to discuss alternative arrangements that may be available.

Cookies and Tracking Technology

lorinetvax uses cookies and similar technologies to enhance your experience and ensure our platform functions properly. We're transparent about what we track and give you control over optional cookies.

  • Essential cookies that enable core functionality like secure login and session management
  • Performance cookies that help us understand how users navigate our platform
  • Preference cookies that remember your settings and customization choices
  • Security cookies that help protect against unauthorized access and fraud

We don't use advertising cookies or share cookie data with advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. Our cookie banner provides detailed control over optional tracking when you first visit our site.

Changes to This Privacy Policy

Privacy regulations and our services evolve over time, which means this privacy policy may need updates. We're committed to keeping you informed about any changes that affect how we handle your personal information.

  • Minor clarifications or administrative changes will be posted with 30 days notice
  • Significant changes affecting data use will require your explicit consent
  • All users receive email notification of privacy policy updates
  • Previous versions remain available for your reference
  • Changes take effect only after the notice period expires

We encourage you to review this policy periodically. Continued use of lorinetvax's services after changes take effect constitutes acceptance of the updated privacy policy. If you disagree with changes, you can close your account before they take effect.

Privacy Questions and Contact Information

lorinetvax Privacy Officer

75 Gozzard St, Gungahlin ACT 2912, Australia

Phone: +61 2 6674 0665

Email: support@lorinetvax.com

Our privacy team responds to inquiries within two business days. For urgent privacy concerns or suspected data breaches, please call our office directly. We're here to help you understand and exercise your privacy rights.

Last updated: March 15, 2025